Cancellation Policy

Effective Date: 01/04/2025

At Goa Taxi Service (www.goaataxi.com), we understand plans can change. This policy ensures transparency for cancellations.

1. Cancellation by Customer

You can cancel via call or WhatsApp.

Standard Cancellation Timeline:

• More than 72 hours: 100% refund (excluding fees).
• 48–72 hours: 50% refund.
• Less than 48 hours: No refund.
• No-show: No refund.

2. Cancellation by Company

• Bad weather or safety issues
• Technical or operational issues
• Government restrictions

In such cases, we offer:

• Full refund OR
• Rescheduling OR
• Alternative service

3. Group Bookings

• Cancel at least 7 days before for partial refund.
• No refund within 7 days.
• Rescheduling depends on availability.

4. Partner Bookings

• Hotels/third-party services follow their own policies.
• Refund depends on partner terms.

5. Refund Timeline

• Processed within 7–10 working days.
• Returned to original payment method.
• Gateway charges are non-refundable.

6. How to Cancel

• Provide Booking ID
• Name
• Date of travel
• Reason for cancellation

📧 Email: info@goaataxi.com
📱 WhatsApp: +9113003042

7. Policy Updates

We may update this policy anytime. Continued use means acceptance.